Grievance Redressal Mechanism
For addressing any concerns or grievances, we’ve put in place various ways for you to reach out and have them addressed promptly. You can reach out to us using any of these methods:

Channel for communication:

  • Email: You can reach us at or
  • Letter: Send your concerns via letter addressed to the Principal Officer/Compliance officer, Regent Chambers, 10th Floor, Jamnalal Bajaj Marg, Nariman Point, Mumbai – 400021, India or
  • Contact Centre: You can call us at 1800-88-97097 from Monday to Saturday between 9 am and 6 pm (excluding Public holidays) or
  • Website: Visit our website for online submissions of complaints.

Upon receiving your grievance, we ensure a thorough review in collaboration with the respective insurance company. Resolving your concerns is our priority, and we commit to taking appropriate steps within 14 days of receiving your request(s).
If your grievance remains unresolved after 14 days or if you are unhappy with the resolution provided, you have the option to escalate the matter by emailing us at
Should the decision/resolution still not meet your satisfaction, you can choose to approach the Insurance Regulatory Development Authority of India (IRDAI) at or the Insurance Ombudsman at respectively to register a complaint
Your feedback is valuable to us, and we’re dedicated to ensuring a seamless resolution to your concerns.

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